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FAQs

Click on Orders, Shipping/Delivery or Security to view the frequently asked questions!

1. How do I order?

Click here for the How to Order guide.

2. What name will appear on my credit card statement?

Your statement will show Paypal*HBC only. There will never be any mention of NottieDotti.com on your credit card or bank statements.

3. Are your prices subjected to tax?

No. The item and shipping prices shown are final with no hidden charges.

4. Can I cancel my order? 

You can’t because your order is processed and shipped on the same day.

5. What are the payment methods?

Cash (for self-collection only). Click here for more information

Paypal, Mastercard, Visa, American Express. You don’t need to have a Paypal account to pay via credit/debit card.

Inter-bank Transfer

6. Do I need to register in order to purchase?

No. You can check out without registering.

7. I made a mistake when entering my order details, how do i rectify?

Contact us and remember to mention your order no.!

8. Can I add or remove items on my order once confirmed?

We are quick shippers! So unfortunately once the order has been confirmed we are unable to amend any order details.

9. I can’t see my recent order in my order history

If your order was placed before you registered your email address, it will not show in your account history.

10. What currency can I use on the website?

We only accept Singapore Dollar (SGD). Customers outside Singapore will be billed in Singapore currency.

11. Can I place an order over phone?

Yes. Please e-mail orders@nottiedotti.com with the following details and we’ll contact you:

  1. Name of product, Quantity
  2. Your Contact No.
  3. Your Name
  4. Delivery address and postal code
  5. preferred delivery method

Click here for the Payment Options. Click here for the Delivery Options.

12. Why are the prices cheaper than elsewhere?

We operate online, hence a lower rent. Also, we buy our products in bulk and when we say bulk, we really mean bulk.

1. Do you provide free Shipping?

Yes! Free shipping in Singapore on orders above $88 or $98. For orders above $88, parcel will be shipped via Singpost. For orders above $98, parcel will be shipped via Ta-Q-Bin.

2. Is your Shipping discreet?

All shipments are discreetly packaged in standard kraft brown boxes or UPS/USPS supplied packaging. No name appears on the return address and our logo does not appear anywhere on the outside of the packaging. Our shipments make no mention of the nature of the contents, except when required by international customs regulations. For international shipments, where we must describe package contents, the descriptions are generic.

3. When will my order arrive?

Go to Shipping & Returns for the table on the rough estimate of the delivery time.

4. What if i am not at home when my package arrives?

Simply schedule another appointment with the courier for a re-delivery.

5. Do you deliver to hotels?

We deliver to hotels and serviced apartments. Please leave your room number, contact number and first name and the parcel will be left at the front desk.

1. How secure is my transaction?

Shopping with NottieDotti.com is safe and secure. We use internationally recognized technical systems to make sure the details you give us when ordering are protected. Read our Website Security.

2. Is ordering over the internet secure?

To help ensure that your shopping experience is safe, simple and secure NottieDotti.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. See our Privacy Policy for more information. 

3. What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification, shipping or internal marketing purposes only. For more details on our privacy policy, click here.

4. Do I need to register to shop online?

No, you don’t need to register to order online. When you click to ‘Proceed to Checkout’ you will be forwarded to our main Checkout page, which will give you an option to order without creating an account.

5. I’ve forgotten my login details

Not to worry. Just click the ‘Forgot your password?’ link on the log in page and enter the email address you registered with. We’ll email you with further instructions.

6. I just placed an order; can I change my billing address?

Unfortunately, we are unable to change your billing address once your order is confirmed. Please note, your card must be registered at your billing address.

 

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